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Shipping & Returns Privacy

Shipping & Returns

 

We Are Open For Business At Our New Location
 
Normal Shipping Schedule

Commonly we ship six days a week Saturday shipping is not always available. Orders are packed and shipped as soon as possible, often within less than 24 hours.  Please note Approximate Delivery Time shown is an estimate provided by USPS (this is NOT a guaranteed time frame) of when the item will be delivered to your shipping address. Delivery estimates begin after item has left Custom Quilling Supplies. 

International Shipments
  • Custom Quilling now offers a choice of shipping rates, an estimate of the cost is shown on your Cart Contents page. First Class does NOT offer tracking, if you wish tracking please select Priority Mail. Delivery times are totally out of our control, once the package leaves the USA tracking is not always available.
  • All duty, taxes, or customs fees are the sole responsibility of the purchaser, these fees are paid to the respective countries, not to Custom Quilling. When orders reach the destination country, they may be subject to customs clearance procedures which can cause delays beyond original delivery estimates. Please contact your local delivery service or customs office for more information.
  • Please confirm the shipping address provided is correct. If incorrect it may lead to an undeliverable package with additional fees to reship. We are not responsible if the wrong address has been provided.

 

Return Policy

 

  • Returns will not be accepted for the following items (unless shipped in error): Books, Videos,DVDs, or Patterns.
  • Approved products can only be returned within 15 days of receipt of your order and with authorization from Custom Quilling.
  • Returns without authorization will not be accepted.
  • A 10% restocking fee will be charged on all approved returns.
  • All returns must be in the original packaging and condition.
  • The cost of shipping the returned merchandise is your responsibility.
  • Contact us for the correct return address as it may not be the same as our shipping address.
  • Re-stocking fee will not be charged only if item was shipped in error.
  • Refunds will be issued as a store credit, unless prior arrangements have been made.
  • When a free is given: If refund amount results in less then the required amount the cost of the free gift will be deducted from the refund amount.

NOTE:

  • Custom Quilling is not responsible for a shipped order when confirmation has been received from the USPS that it has been shipped and/or delivered to the shipping address provided.
  • Custom Quilling is not responsible for typographical errors in listings.

 

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