 Commonly we ship six days a week, pick up being before 10 AM eastern.
Orders are packed and shipped as soon as possible, often within less than 24 hours.
Insurance maybe added to United States orders only, please contact Custom Quilling for more information. International Shipments
Custom Quilling now offers a choice of shipping rates, an estimate of the cost is shown on your Cart Contents page.
All duty, taxes, or customs fees are the sole responsibility of the purchaser, these fees are paid to the respective countries, not to Custom Quilling. Shipments cannot be marked as a gift unless it is actually a gift being sent. When orders reach the destination country, they may be subject to customs clearance procedures which can cause delays beyond original delivery estimates. Please contact your local delivery service or customs office for more information.
NJ Residents
We are located in Union County New Jersey, if you are in the area and would like to pick up your order please contact us for ordering information and directions.
Return Policy Returns will not be accepted for the following items (unless shipped in error): Books, Videos,DVDs, or Patterns. Approved products can only be returned within 10 days order with authorization from Custom Quilling. Returns without authorization will not be accepted.A 10% restocking fee will be charged on all approved returns. All returns must be in the original packaging and condition. The cost of shipping the returned merchandise is your responsibility.Contact us for the correct return address as it may not be the same as our shipping address. Re-stocking fee will not be charged on replacement items only if items were shipped in error. Refunds will be issued as a store credit, unless prior arrangements have been made.
NOTE:Custom Quilling is not responsible for a shipped order when confirmation has been received from the USPS that it has been shipped and/or delivered to the shipping address provided.Custom Quilling is not responsible for typographical errors in listings. |
